Obstetric What?!

Sorry, you are currently playing a bit of catch up as am I in regards to what is happening in the present day, but I believe you need to know about my pregnancy and since my son is now near on 5 month old I have a bit of catching up to do! Don’t worry – I will introduce you to him eventually!

When I was around 36 weeks pregnant I was an itching mess. My hands, my feet, my head – constantly itching. Erlier in my pregnancy at about 30 weeks pregnant I had been sent for a blood test. If it wasn’t for the fact that I am a complete google freak I wouldn’t have even known what they were giving me a blood test for – however, on the first round of blood tests I had – nothing was out of the ordinary and really I was living with the itching. By 36 weeks it was driving me mad!

Im not one of those hypocondriacts that goes and visits the doctors whenever I have a sniffle – heck.. I hate the doctors – I also hate hospitals! I also believe in not wasting the medical profffessionals time – but this itchin was driving me crazy – so I thought I had better get it checked out. Honestly – at the time I wish I hadn’t of bothered because becoming a mum became real CRAZY fast.

My second round of blood tests for the itching came back and I was disturbed from by beauty sleep late one night to be told I needed to go to the hospital first thing the next morning – turns out my bile acids had increased and it was confirmed that I had Obstetric Cholestasis. The next one week and 4 days after that went by in a blur of hospital appointments and making sure everything was checked off at work as on Friday the 13th of October (thank god he didn’t arrive on the devils day!) I was to be induced. I was in and out of hospital to make sure A) My son was ok and B) I was ok. But I was not able to go to 40 weeks pregnant and my son needed to be delivered before 38 week as there was a high chance he could poo inside me (Yukkk) and make us both very poorly!

Yo ucan read more about OC here: https://www.babycentre.co.uk/a552042/obstetric-cholestasis-intrahepatic-cholestasis-of-pregnancy

Have you experienced OC before? What was your experience?

 

To Helpdesk or not to Helpdesk

O, Helpdesk, Helpdesk- wherefore art thou Helpdesk!

It can sometimes be very frustrating for an individual who calls through to an IT Support Team to spend 2 minutes of their time explaining an issue they have only to be then told – “Can you put it on the Helpdesk?” – heck I get mad when I get the exact same thing. But why do we and other IT Support Teams say the same frustrating thing?

Believe it or not, we are not intentionally setting out to frustrate you or have you waste your time. Below are some of the reasons my team ask the question and probably why many other teams ask that same frustrating question.

  • A helpdesk in some form is just a glorified to do list. Rather than making mental notes (which can easilybe forgotten) or paper notes (which are easily disposed of) of things which we are required to do we use a helpdesk allowing us to see electronically what is it we need to do. Heck – is “Can you put it on the Helpdesk?” as frustraing as calling a member of the support team two days after you first reported the issue to them verbally to find hear “Sorry I forgot”?
  • Unless you are a company whom provide IT Support as a service which is paid for an IT Department within a business is huge but necessary overhead. We have to justify why we are paying multiple different people a wage but we do not make any money in return. We can easily do this by using reporting bolt-ons as part of a Helpdesk facility. Helpdesk’s provide IT Support Teams with the information to provide the board of directors or senior management teams to justify why they are there.
  • A helpdesk allows IT Support Teams to be aware of their SLA’s and how quickly they should deal with a technical problem. Heck – most helpdesk now send email warnings that SLA’s are about to be breached if action is not taken as soon as possible. This allows the management team to hammer down on any member of the IT Support team whom are not working to the agreed timescales that benefit the business.
  • Have you ever found that a situation you experienced on one occasion seemed to have taken forever to solve but when you experience it aain it is resolved in 5 minutes? You probably think that his is because two different people have dealt with your issue on the two seperate occassions and one person is better than the other. 99.9% of the time this isn’t the case. Helpdesk’s provide us a history of issues and IT Support Teams are able to go backin time to the same situation and read the resolution from theprevious time and quickly administor the same solution.

The above are just some of the reasons why not only your IT Support Team make use of that silly helpdesk – but why you should just do asadvised and put your issue on he helpdesk. Without the use of a helpdesk the situation could be more frustrating and your technical issue could be going on for longer than needed either that or its been forgotten about.

This is my plea to not only myself but to you – to please not get frustrated with your IT Support Team when they ask your that ridiculous question but to think about the alternative situation – doesn’t having a helpdesk benefit you aswell? Like you people in IT are not machines, we are human beings. But like machines and like you we are only as good as the information you provide us with and the way in which you provide it.

That being said – What is your opinion on a Helpdesk?

First Time Mum!

Well here it is – the first parenting category post. Just so you are aware the first few posts are about playing catchup about the first 4.5 months of my little boys life. Its fair to say it hasn’t been the easiest – but I would not change it for the world.

This time last year I was around 5 week and 2 days pregnant. Me and my partner were so excited! Though I didn’t give him the news in the most exciting way as I was just too excited to hold it in. I first found out I was pregnant on the 21st of Feburary 2016 – Yes, well done sherlock a couple of week after Fifty Shades of Grey Darker was released. Prior to taking a pregnancy test I was very gassy from both ends – more than usual anyway. I was constantly burping and I just didn’t know where it was coming from, it wasn’t like I’d eaten a massive meal to bring it on.

I wasn’t trying to get pregnant, nor was I preventing it. It was a case of if it happened it happened. I am a true believer in if you add that amount of pressure on yourself it is never going to happen. It will happen when it’s ready. So no – I didn’t do any of the crazy ovulation tracking business or taking my temperature or throwing moneys at OPK’s. I just tracked my period and assessed whether I was late or not. I did the whole pressure business previously and lets just say that the stress and the dissappointment takes it emotional toll on you in the end. So my advice – Let it happen!

After the continued burping episodes – I was walking across a road and realised that my already large bust was bouncing more than usual. I could literally feel them like jelly on a plate as I walked across the road. This got me to thinking.. I did feel extremely odd but I wasn’t late for my period yet so I didn’t want to pay the pregnancy test price if I was just reading my brain playing games with me. Well – that thought process didn’t last long and off I went the following day to go and purchase a pregnancy test – First Response to be precise from my work’s local Asda store. I was so nervous! Oh and yes I made this purchase on my way to work –  I also read all the stories about how the first morning wee is the best to get a more accurate reading :’) therefore – me being my patient sel as usual took the test at work! Well.. it was a bad idea. For the rest of the day I couldn’t concentrate and all my poor partner got was a picture of the positive pregnancy test at 12:08PM that day, and a bill for the 20 more I had just ordered to make sure I wasn’t seeing things. This included the clear blue digital tests.

This was a message from my partner when he found out:

Hey baby, just want to say I know it’s really early doors, and I know you can’t explain how you feel nor will I ever imagine what’s going through you’re mind but…… I want you to know I really am excited, fingers crossed and all 😁… But I want / no need you to know no matter what happens I’ll always be by you’re side and giving you 100% attention and support and I’ll always be you’re ROCK.
I love you beautiful, just remember they’ll never be another girl I could love more or as much as you unless it was our daughter ❤….. I miss you and I’m thinking about you baby, I’m here if you need me ❤❤
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Safe to say he was pretty excited right? So was my mum – she got the same picture. Haha.

Lets Get It Started

Well hey there and welcome to my very first blog post.

Blogging is something I have always wanted to get into – however, I just never knew what I could write about – nor could I pin it to just one main focus – believe it or not I still can’t, hence the name of the blog – “Working Mum”. The title says it all, this blog will be based on my experiences as a mum who works and my working experience. The two will be seperated via menu’s so if your not into all the techical details you can skip straight to the parenting or if you don’t want to read about my exciting life with my little boy you can skip right to the technical side however, for me I will be going between the two and I promise to do my best to not mix the two together 😛